Who are you guys?
We are a group of designers, explorers and entrepreneurs based in beautiful Vancouver, British Columbia, Canada.
We founded Dark Comforts with one simple goal. Create and source exciting products for unique and unusual people. We aren’t interested in a huge lackluster catalog of the same old drek. We carefully create or curate every object in our store, personally test new products and present them for your consideration and delight. We want you to be excited about your purchase and share that glee with your friends!
We would love to hear from you. You can always contact us at hello@darkcomforts.com
Our Guarantee
We’re so confident you’ll love our products, we offer 100% satisfaction guarantee. Don’t like something you bought? Tell us about it, and we’ll be happy to issue a full refund.
What if I need to return something?
No worries! We have a 30 day return policy. Check our return policy section below for details.
What are your payment methods?
We accept most major credit cards (Visa, Master Card, American Express), plus PayPal. We do not accept cheques, bank transfers or money orders.
How secure is my online order?
When purchasing online with your credit card all of your information is entered into an SSL secure web page. Your information is then SSL encrypted and sent directly to our credit card provider’s network where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Can I change my shipping address?
If you need to make any changes to your shipping information please contact us within 24 hours of placing your order.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. Please ensure that you have provided a zip/postal code to prevent unnecessary delays in shipping.
NOTE: If you provide a different shipping address than your permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
We do our best to provide proper documentation for all orders but on the rare occasion there may be delays with customs or local postal services. These are out of our control.
When will my order be shipped?
We process orders between Monday and Friday. Processing and shipping information varies based on the product and is usually included in the product description.
Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.
How does shipping work?
Most of our printed products (T-shirts, etc) ship from the United States. For these items, shipping times vary from 3 days to 14 depending on the shipping option you selected.
For other products, we partner with global merchants and artisans. For those products your order is shipped from global areas such as Thailand, Tibet, China, India, USA, Canada, etc. via our partnership with USPS.
Because we ship directly from our partners in these countries, your item may take 2-5 weeks to arrive. Please do not panic if it does not show up immediately, it’s on its way and you should be able to track it’s progress.
We offer international shipping options too – no matter where you are, you can buy from us!
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How can I track my order?
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.
What is your return policy?
Our return policy is 30 days from the delivery of your product. If 30 days have gone by since you received your product, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Your email receipt is fine for this.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@darkcomforts.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@darkcomforts.com and send your item to the shipping address below.
Where should I ship the product if I need to return it?
To return your product, you can mail it to:
Dark Comforts
c/o Quirkly Products
Suite 417
2818 Main Street
Vancouver, British Columbia,
Canada, V5T OC1
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
